COVID-19 Response from
DEREK WILEY AGENCY, INC.
To Our Valued Clients,
The Derek Wiley Agency, Inc. and our Insurance Carrier Partners are closely monitoring the developments surrounding the novel coronavirus (COVID-19) and are focusing on the continued safety of our staff and clients, while simultaneously attempting to be Above All in Service during this uncertain time. After consultation with government officials, business leaders, and industry leaders, we have made the decision to limit our office from client visits until further notice. During this time, the health and safety of our staff are at the forefront of our decision making. Regardless, our phones will be staffed. As such, please exercise patience and know that if you have to leave a message, we will return your calls. We understand that accidents and claims will still occur, and we want to make sure you know we are here for you.
We intend for business to continue as normal, and will remain able to bind coverage via e-signature applications. We do not anticipate any changes in these operations.
Our staff will be answering the phone and we continue to regularly monitor email. We encourage email correspondence whenever possible. Our staff email addresses are as follows:
Derek Wiley email: firstname.lastname@example.org
Sharee Harlow email: email@example.com
Here are easy ways to utilize our services 24/7:
-Access your account online.
-File a claim using the links on our website which provide access to the claims contacts for all of our insurnace carriers
-Make a payment on your policy (If you are set up on auto-pay, please contact us before making any online payments.)
We are taking these steps in abundance of caution to help ensure the safety of our employees and customers. This is an unprecedented time for everyone, but we are committed to maintaining our business operations and ensuring our best-in-class service continues without disruption. Should you have further questions, please call our office at 540-613-8223.
As the situation progresses, we will continue to follow the guidance of our local, county and State governments. Please follow us on Facebook and continue to monitor our website and your email for updates to our operations. Above all, please exercise caution and stay safe!
Take care of yourselves and your loved ones.
Derek Wiley Agency, Inc.