Derek Wiley Agency · Virginia service areas
We serve households and businesses across the Roanoke region, with offices in Daleville and Manassas and the ability to work with qualifying clients throughout Virginia.
Find your area below, explore the insurance questions we help with, and tell us what you need reviewed. You can start with a call or the form on this page.
Request a Strategy CallFind your community
Our primary local market is roughly 30 miles around Roanoke. The communities below include places named in DWA’s service-area information, along with our two office locations. The list is a starting point, not a boundary.
Roanoke Valley
- Roanoke
- Salem
- Vinton
For local homeowners and business owners, begin with the change or concern behind your insurance question. Our main office is nearby in Daleville.
Botetourt and nearby communities
- Daleville
- Cloverdale
- Troutville
- Blue Ridge
- Botetourt County
Schedule an office meeting if you would like to sit down with the team. Calling first gives us time to prepare for your situation.
New River Valley
- Blacksburg
- Christiansburg
These communities are part of DWA’s broader service area, outside the immediate Roanoke focus. Share the property location and type of insurance you need when you contact us.
Manassas and elsewhere in Virginia
Our Manassas office provides a Northern Virginia contact location. If you are in another Virginia city or county, tell us where you live or operate so we can assess your needs.
View the Manassas officeDo not see your town? You can still request a conversation. Client fit and policy options depend on the property or business, underwriting requirements, and available carriers.
What we help Virginia clients review
Your location helps us understand where the risk is. The more useful conversation is about the home you own, the people in your household, or the work your company does. Here are some of the questions that guide that review.
Homeowners: rebuilding, water losses, and how you use the home
In Derek’s homeowners guidance, the starting point is what it would mean to rebuild the house rather than relying on its market value. A renovation or change in the property can make an old assumption worth revisiting.
We also ask which water loss concerns you. Water from a broken pipe, a sewer backup, or flooding should not be treated as one interchangeable coverage question. The policy and any relevant endorsements need to be checked against the actual concern.
How you use the home matters too. Tell us about a change in occupancy or use, and mention valuable belongings that may deserve a separate discussion. Read the homeowners review guide.
Auto: the financial consequence beyond the car
Derek’s auto guidance makes a simple distinction: replacing or repairing a vehicle is only part of what a serious accident can cost. Liability for injuries or damage to others can reach much further.
A review should account for the drivers in your household and how the vehicles are used. It should also connect auto liability with the rest of your household’s protection, especially if your assets or responsibilities have changed. Explore Virginia auto liability questions.
Business: start with what the company actually does
A contractor using subcontractors and a business hiring its first employee have different questions to answer. Adding a vehicle, changing premises, or taking on new work can also create a reason to revisit coverage.
Derek’s business review begins with operations. We need to understand the people and property involved, then discuss customers and contractual responsibilities. Bring up changes even if you are unsure whether they affect insurance. Read the business insurance review guide.
Umbrella: review the policies as a whole
Home and auto liability should not be considered in isolation when a household is evaluating umbrella coverage. The underlying limits and the people insured need attention, along with the umbrella policy’s requirements.
For families with growing assets, the useful question is how the coverage works together if a serious liability claim occurs. An umbrella policy has its own terms and exclusions; it does not remove every gap. See how umbrella coverage fits an asset-protection discussion.
Experience before the claim
Questions shaped by claims experience
Derek Wiley’s background includes claims adjustment and senior litigation representation. That work informs the questions DWA asks before recommending coverage: what happened, who could be responsible, and what financial consequence could follow?
When WDBJ7 interviewed Derek after Southwest Virginia storms in May 2024, he discussed documenting damage, preventing further loss, and keeping expense records. Those practical details matter when a policy has to respond.
Read Derek’s storm-claims guidance on WDBJ7A local relationship, with room for a real conversation
Being close to an office is useful, but the reason to work with an agency is the help you receive with decisions. DWA’s approach is to understand your situation before discussing an insurance option.
You can see that approach in our client stories, which explore rebuilding-cost questions and household risks as well as business issues. Our Risk Advisory Insights offer more detail if you want to read before speaking with the team.
“They were prompt in returning my inquiry and quickly responsive…”
Charles W · excerpt from DWA’s published customer reviews
Read more customer feedback about working with the agency.
Start without making an office trip
You can call or submit the form on this page to begin. Tell us your Virginia location and what prompted the request. The team can explain how to continue the review and whether an appointment is needed.
- Tell us what prompted the call. A renewal, home purchase, new driver, or business change is enough to start. You do not need to know the name of the coverage you might need.
- Give us a clear picture. We ask about your current situation and concerns, then determine whether DWA and the available carrier options fit your needs.
- Review the questions with a licensed team member. The insurance conversation can then focus on the gaps, limits, and policy details that deserve attention.
For a home, have the property address and any recent changes in mind. For a business, a plain-language description of the work is more useful than guessing at insurance terminology. If you have a renewal deadline, mention it at the start so the team can discuss timing.
Office locations and appointments
Daleville office
1334 Roanoke Rd
Daleville, VA 24083
Our main office, serving the Roanoke region.
Daleville office detailsCall (540) 613-8223. Office hours are Monday–Friday, 9 a.m.–5 p.m. Meetings are by appointment so the team can set aside time for your questions.
The two addresses identify our offices; you do not need to live in either city to contact us. Begin by phone or online if you are elsewhere in Virginia. Please arrange a meeting before traveling to an office.
Questions before you contact us
Can you help if my Virginia town is not listed?
Contact us with your location and insurance needs. DWA can serve qualifying clients throughout Virginia; the community list is not an eligibility boundary.
Do I have to visit an office?
You can begin by phone or through the form on this page. The team will explain the next step and whether an office appointment is needed.
Are office meetings by appointment?
Yes. DWA uses appointment-only meetings so the team can give clients dedicated time. Call (540) 613-8223 before visiting.
Why is Roanoke the main service area if the office is in Daleville?
Daleville is the main office location, while Roanoke and the surrounding region are the primary local market the agency serves.
Do you work with more than one insurance company?
DWA is an independent insurance agency with multiple carrier relationships. Which options can be considered depends on the risk and carrier underwriting requirements.
What should I include in my request?
Include your Virginia location, the type of insurance you want to discuss, and any renewal deadline. Explain what changed or what concerns you in ordinary language.
Can you review personal and business insurance concerns?
Yes. Homeowners, auto, business, and umbrella insurance are primary areas of focus. Tell the team when household and business concerns overlap so related questions can be considered.
Does statewide service mean every policy is available everywhere?
No. Coverage options depend on the applicant, location, property or operations, and available carriers. The first conversation helps determine fit.
Tell us what you want to get right
Share where you are, what has changed, and the question you want answered. Start with the form on this page and let us help you identify the next step.
Request a Strategy CallCoverage is subject to policy terms, exclusions, limits, and the facts of a loss. An insurance review does not guarantee a claim outcome.
